Terms and Conditions - Gardening Stratford
Introduction
Welcome to Gardening Stratford. These Terms and Conditions govern your use of our gardening services. By engaging our services, you agree to comply with and be bound by these terms. Please read them carefully to ensure a mutual understanding of the services we provide and the expectations we hold.
Services Provided
At Gardening Stratford, we offer a comprehensive range of gardening services tailored to meet your needs. Our services include, but are not limited to:
- Lawn Mowing – Regular maintenance to keep your lawn healthy and manicured.
- Garden Design and Planning – Professional advice and planning for your garden layout.
- Planting and Maintenance – Ensuring your plants thrive through expert care.
- Weed Control – Effective methods to manage and eliminate unwanted vegetation.
- Seasonal Clean-Up – Preparing your garden for each season with thorough clean-up services.
Booking and Scheduling
To schedule our services, clients must provide at least 48 hours notice. Bookings can be made via our online platform or by contacting our customer service team. We strive to accommodate your preferred dates and times; however, availability cannot be guaranteed at all times.
Service Confirmation
Upon booking, you will receive a confirmation email detailing the scheduled services, date, and time. Please review this information carefully and notify us immediately of any discrepancies or changes.
Payment Terms
Payment for services rendered is due upon completion of the job unless otherwise agreed upon in writing. We accept various payment methods, including credit/debit cards, bank transfers, and cash. Invoices will be issued for all services provided and are payable within 14 days of receipt.
Late Payments
Late payments may incur a 2% monthly interest charge on the outstanding balance. Continued non-payment may result in the suspension of services until the account is settled.
Cancellations and Refunds
Clients may cancel scheduled services up to 24 hours before the appointment without incurring any fees. Cancellations made within 24 hours of the scheduled service may be subject to a cancellation fee equivalent to the cost of one service visit.
Refund Policy
Refunds are assessed on a case-by-case basis and are only provided if services were not rendered as agreed upon. To request a refund, please contact our customer service team within 7 days of the service date.
Client Responsibilities
Clients are expected to:
- Provide access to the property during scheduled service times.
- Communicate any specific requirements or concerns to our team prior to the service date.
- Ensure that pets are secured and do not pose a safety risk to our staff.
Failure to meet these responsibilities may result in delays or the rescheduling of services.
Liability and Insurance
Gardening Stratford is fully insured to cover any accidental damage or injuries that may occur during the provision of our services. Despite our best efforts, we are not liable for any pre-existing conditions or damages resulting from client negligence.
- Property Damage – We take utmost care to protect your property; however, any accidental damage will be rectified promptly.
- Injuries – In the unlikely event of an injury, our insurance will cover the necessary medical expenses.
Changes to Terms
Gardening Stratford reserves the right to modify these Terms and Conditions at any time. Clients will be notified of significant changes via email or through our official communication channels. Continued use of our services constitutes acceptance of the updated terms.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Stratford. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Stratford.
Dispute Resolution
In the event of a dispute, both parties agree to engage in good faith negotiations to resolve the issue amicably. If a resolution cannot be reached, the dispute will be escalated to mediation before pursuing legal action.
Acceptance of Terms
By engaging the services of Gardening Stratford, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.